Privacy Policy

Last updated: February 1, 2025

1. Scope

This Privacy Policy explains how Studio LoHo, located at Stationsweg 28, 8380 Dudzele, Belgium, collects, processes, and protects your personal data. This policy applies to all users, clients, and visitors of our website (www.studioloho.com) and services. Studio LoHo complies with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

2. Data Controller

Studio LoHo is responsible for processing your personal data. For inquiries, contact us at info@studioloho.com.

3. Data We Collect

3.1. Personal Data Provided by You

We collect and process the following personal data:

• Contact Information: Name, email address, phone number, and address.
• Purchase Data: Order details, billing, and payment information.
• Project Data: Information and materials related to custom design projects.

3.2. Automatically Collected Data

During your visit to our website, we may automatically collect:

• Website usage data, such as pages visited and actions taken.
• Technical data, including IP address, browser type, and device information.

4. Purpose of Processing

Studio LoHo processes your personal data for the following purposes:

• To fulfill orders: For processing payments, shipping products, and managing customer accounts. (Legal basis: performance of a contract.)
• Customer support: To respond to inquiries or issues. (Legal basis: legitimate interest.)
• Marketing: To send promotional materials about products or events. (Legal basis: consent.)
• Website analytics: To improve website functionality and user experience. (Legal basis: legitimate interest.)

5. Data Sharing

We do not share your personal data with third parties unless:

• It is required to fulfill an order (e.g., payment processors or delivery services).
• We are legally obligated to do so.
• You have explicitly consented to data sharing.

We enter into processing agreements with third-party providers to ensure compliance with GDPR standards.

6. Data Security and Retention

We implement technical and organizational measures to protect your data, including:

• Encryption: Secure storage of sensitive data.
• Access control: Limiting access to authorized personnel only.

We retain personal data only as long as necessary to fulfill its purpose, considering legal obligations.

7. Your Rights

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of your data (where legally permissible).
• Object to data processing for marketing purposes.
• Withdraw consent for data processing.

To exercise these rights, contact us at info@studioloho.com. We may require proof of identity to verify your request.

8. Complaints

You may file a complaint with the Data Protection Authority:
Address: Rue de la Presse 35, 1000 Brussels, Belgium
Email: contact@apd-gba.be